With an increasing customer base and decreasing, or flat-lined, budgets, Toronto’s public services, including the Toronto Transit Commission (TTC) and Toronto Community Housing (TCH), are faced with the challenge of continuing to provide high quality customer service to a growing population – all within a challenging fiscal environment.
Over the last two years the TTC and TCH appointed new leadership—both Andy Byford of the TTC and Eugene E. Jones, Jr. of TCH are new to Toronto and have brought with them international perspectives and experiences to these organizations. What are these organizations doing to improve and innovate their services? How are they modernizing the customer experience? How are their leaders’ experiences in other cities influencing innovation in Toronto?
On Monday, June 3, join TTC CEO Andy Byford and TCH President & CEO Eugene Jones Jr., in conversation with Royson James, as they share their insights for the future of public services in Toronto and what their respective organizations are doing to initiate change.
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Andy Byford Andy Byford joined the TTC in November 2011 as Chief Operating Officer of the Operations Branch. Byford came to the TTC from Sydney, Australia where he has held the position of Chief Operating Officer for Rail Corporation New South Wales (RailCorp) since 2009. Byford has also held several positions with rail operators in the United Kingdom, including the London Underground where he was a General Manager.
Eugene E. Jones, Jr. Gene Jones joined Toronto Community Housing in June 2012 as President and Chief Executive Officer. Gene is a seasoned executive with more than 30 years of experience in public housing, non-profit housing, real estate development, finance and transportation. He offers unique experience in leading transformational change at public housing authorities, combining a broad base of knowledge in housing finance, operations and regulation with a strong commitment to residents.
