Accessibility Services   

In order to ensure our events are as accessible as possible, the Canadian Club of Toronto provides a variety of services for:


Accessibility Policy

1.  MOTION re: ACCESSIBILITY

Whereas: The Canadian Club of Toronto is currently in full compliance with all legal requirements regarding access to the Club’s activities for persons with disabilities; and,      

Whereas: The Club nonetheless wishes to make its activities more accessible for persons with disabilities; and,  

Whereas: The Club has undertaken a comprehensive review of access issues, consulted with stakeholders and received the advice of legal counsel on access issues;  

  1. The Club herewith enacts the following Accessibility Policy, effective September 1, 2010.   The Club shall offer deaf persons and persons with hearing impairment an English sign-language interpreter for Club events, subject to reasonable terms and conditions as set out in the Detailed Policy.
  2. The Club shall offer blind and partially sighted persons volunteer support at Club events, subject to reasonable terms and conditions as set out in the Detailed Policy.
  3. The Club shall offer blind and partially sighted persons English-language Braille editions of the event’s Event Card, subject to reasonable terms and conditions as set out in the Detailed Policy.
  4. The Club shall make best efforts to encourage owners of event venues to comply fully with the letter and spirit of their obligations to persons with disabilities.   

2.  Detailed Policy Regarding Accommodation of Persons with Disabilities

This document outlines the Canadian Club’s policy and procedures for providing accommodation to disabled individuals during their attendance at Canadian Club events.

As a not-for-profit organization with limited resources, the Canadian Club may review and revise this policy from time to time in light of the needs of its members and attendees at its events as well as its own financial resources.

Accommodation for Deaf and Persons with Hearing Loss 

  1. Procedures for Submitting Requests:  Deaf persons and persons with hearing loss seeking accommodation for a Canadian Club event must contact the Canadian Club and indicate the specific accommodation(s) being requested.  Requests for such accommodation may be made either:
    (a)  by phone to the Program Coordinator at 416 364 5590 using Bell TTY or,

    (b)  by e-mail to info[at]canadianclub.org.  All e-mail requests should indicate “Request for Accommodation” in the subject line. 

    The body of the e-mail should indicate the specific event and date for which the accommodation is required.
  2. Accommodations Provided:  Where requests are made in accordance with this Policy, the Canadian Club will book a sign language interpreter for the event and/or provide seating accommodation for Canadian Club events. 

    (a)  Booking of Sign Language Interpreter:  Upon receiving a request for a sign language interpreter, the Canadian Club will schedule a sign language interpreter through the Canadian Hearing Society. 

    The Canadian Hearing Society’s policy is that bookings must be made one month in advance of the date for which the sign language interpreter is required in order to guarantee that a sign language interpreter will be available.  Where bookings are made less than one month in advance, the Canadian Club cannot guarantee that it will be able to schedule a sign language interpreter for that event.

    (b)  Seating for Each Canadian Club Event:  Upon receiving a request by e-mail or telephone submitted in accordance with the procedures outlined above, the Canadian Club will attempt to accommodate the request for seating accommodation of the deaf person or person with hearing loss.  

    Seating for Canadian Club events is often confirmed and finalized one or two weeks prior to the event itself.  The Canadian Club reserves priority seating for each Canadian Club event to be filled by deaf persons or persons with hearing loss. The Canadian Club holds these seats open for up to four days prior to the event itself. Where a request is made after seating arrangement are confirmed and finalized, the Canadian Club cannot guarnatee that it will be able to accommodate the specific request for seating of the deaf person or person with hearing loss.
  3. Where Sign Language Interpreter Unavailable:  The Canadian Club will attempt to book a sign language interpreter from the OIS for its events, but cannot guarantee that it will be able to do so.

    Where the Canadian Club is unable to obtain a sign language interpreter for an event: which a deaf person or person with hearing loss wishes to attend, the Canadian Club offers the following alternatives:
    (a) such person may arrange for his or her own sign language interpreter and the Canadian Club will cover the costs for such interpreters for an amount up to the rates charged by the OIS for sign language interpreters;

    (b) the Canadian Club may be able to arrange alternative services such as FM systems where such request is made in a timely manner; or,

    (c) where the foregoing accommodations are not possible or not satisfactory, the Canadian Club will reimburse the full cost of the person's ticket to that Canadian Club event.  
  4. Payment for Sign Language Interpreter:  The Canadian Club will cover the cost of the sign language interpreter for the scheduled time of the event. 

    Canadian Club events normally run over a two hour period between 12:00p.m. and 1:45p.m. with registration beginning at 11:45a.m. As the Canadian Club is only able to book its interpreters for two hour increments, the Canadian Club will not cover the cost of ASL interpreters for periods in excess of two hours.   
  5. Interpreter Procedure at each Canadian Club Event:  Upon arrival at a Canadian Club event, the sign language interpreter must see the Program Coordinator or the Executive Director of the Canadian Club at the Event Registration Desk.  The Program Coordinator or Executive Director will then provide the sign language interpreter with: 

    (a)  an overview of the event;

    (b)  information regarding event procedures;

    (c)  details regarding where he or she may stand or be seated during the course of the event; and,

    (d)  any additional information the sign language interpreter may require. 

    During the course of the meal and the speaker’s address, the Canadian Club will position the sign language interpreter in a position where the deaf person or person with hearing loss can view both the speaker and the sign language interpreter, subject to any security requirements.  The Canadian Club requires that the sign language interpreter abide at all times by its directions and the directions of any security personnel at the event.   

Accommodation for Blind and Partially Sighted Persons 

The Canadian Club offers the assistance of volunteers to blind and partially sighted attendees and upon request, the Canadian Club may also provide visually impaired attendees with a Braille copy of the program for the event, subject to the conditions outlines below.    

  1. Procedure for Submitting Requests:  Visually impaired individuals who wish to request either a volunteer to assist them at a Canadian Club event or a Braille copy of the event’s program may do so by:

    (a)  Telephone to Program Coordinator at 416 364 5590

    (b)  E-mail to info[at]canadianclub.org.  All e-mail requests must indicate “Request for Accommodation” in the subject line in order to ensure that the request is processed as soon as possible.
  2. Volunteer Requests

    (a)  Notice Required:  Where sufficient notice of the request is given, the Canadian Club will, on request, attempt to secure a volunteer to assist the visually impaired individual at the event.

    The Canadian Club cannot guarantee that it will be able to secure a volunteer to assist all visually impaired attendees. 

    (b)  Confirmation of Securing Volunteers:  The Canadian Club will contact the visually impaired attendee within two days prior to the event to inform him or her of whether they have been able to secure a volunteer.
  3. Requests for Pamphlets in Braille:  Where a blind and partially sighted attendee makes a request more than two weeks prior to the event in accordance with the procedures outlined above, the Canadian Club will provide a Braille copy of the program for the event.

Accommodation for Attendees Requiring Support Persons or Animals 

  1. Support Animals:  Individuals with disabilities who require the assistance of a guide dog or other support animal are permitted to attend the premises with the support animal and to keep the animal with them unless the animal is otherwise excluded from the premises by law.
  2. Support Persons:  Individuals with disabilities who require the assistance of a support person to attend a Canadian Club event may attend the event with their support person.  The Canadian Club will waive the fee and arrange to allow the support person to sit near the individual with the disability. 

    The Canadian Club requests that those attending Canadian Club events with a support person contact:

    (a)  The Program Coordinator by telephone at 416 364 5590 or,

    (b)  by e-mail at info[at]canadianclub.org as soon as possible to advise of this request so that the Canadian Club may ensure that he or she is able to sit as close to his or her support person as possible. 

Accommodation for Attendees with Physical Access Disabilities 

While the Canadian Club books its events in facilities which are accessible to those with physical access disabilities, the Canadian Club has limited control over the facilities in which the events take place.  The Canadian Club will provide such accommodation to those with physical access disabilities as is possible in the circumstances. 

  1. Procedure for Accommodation Requests:  Requests for specific accommodation at Canadian Club events may be made directly to the Program Manager: 

    (a)  by telephone at 416 364 5590 or

    (b)  by e-mail info[at]canadianclub.org.  All e-mail requests must indicate “Request for Accommodation” in the subject line to ensure that the request is processed as soon as possible.
  2. Accommodation Available:  Where sufficient notice is given, the Canadian Club will:  

    (a)  notify the hotel or facility in which the event is taking place of the required accommodation,

    (b)  arrange seating plans to provide for easy access into and out of the room in which the event is held; or,

    (c)  arrange for a volunteer to assist the individual with the physical access disability.  

Complaints Procedure

Complaints from individuals regarding accessibility at Canadian Club events will be referred to the Accessibility Sub-Committee of the Board of Directors by the President.  The Sub-Committee will meet at the call of the President.  The composition of the Sub-Committee shall be determined by the President.  The Sub-Committee may make adjustments to this Detailed Policy Statement.  The Sub-Committee may recommend to the Board adjustments to the Motion regarding Accessibility.      

Three-Year Review  

The Board’s Motion regarding Accessibility and Detailed Policy regarding Accommodation of Persons with Disabilities shall be reviewed by The Board such that a new policy, if required, will be enacted effective September 1, 2013.          

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